WhatsApp automation
Answer every WhatsApp enquiry — and follow up automatically.
We set up the official WhatsApp Business API with instant replies, a shared team inbox, reminders and CRM integration, so no customer message is missed.
The problem
Sound familiar?
- Enquiries arrive on several phones and nobody knows who replied.
- Customers wait hours for answers to the same common questions.
- Leads go cold because follow-ups depend on someone remembering.
- There is no record of conversations or how many enquiries converted.
What's included
What we set up
WhatsApp lead capture
Capture name, need and contact details from every new conversation and store them as a lead.
Instant replies
Answer common questions — prices, timings, availability — immediately, in English or Hindi.
Shared inbox
Your team replies from one business number, with conversations assigned to the right person.
Follow-up reminders
Automatic reminders for leads that haven't replied, and alerts to your team when a follow-up is due.
Appointment booking
Let customers pick a slot and receive confirmations and reminders on WhatsApp.
CRM integration
Every conversation and lead flows into your CRM, so sales history lives in one place.
Broadcasts within official policies
Send updates and offers only to customers who opted in, using Meta-approved message templates.
Human handoff
When a question needs a person, the conversation is passed to your team with full context.
Reporting dashboard
See enquiry volume, response times and conversions in one simple dashboard.
How it works
An example workflow
Customer messages
A new enquiry arrives on your business number.
Instant reply
An automated reply answers the question and asks a qualifying detail.
Lead created
The contact and requirement are saved in your CRM.
Team takes overHuman step
A salesperson is assigned and replies in the shared inbox.
Follow-up
If there is no reply, a reminder is scheduled automatically.
Example workflow — for illustration only.
We only use the official WhatsApp Business API. Marketing messages need customer opt-in and Meta-approved templates. We do not build unofficial tools or bulk senders that risk your number being banned.
FAQ
Common questions
Is this the official WhatsApp API or an unofficial tool?
We implement the official WhatsApp Business API through approved providers, keeping your number compliant with Meta policies.
Can I send bulk messages to my customer list?
Yes, to customers who have opted in, using pre-approved templates.
Can multiple team members reply from one number?
Yes. A shared inbox lets your team handle chats from one WhatsApp number with assignment and history.
Related services
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